FAQ

FAQ

Shipping and Returns

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When will my order ship?

Orders with items in stock will be processed and shipped within 2-4 business days (Monday-Friday, excluding U.S. holidays) of purchase. When your order has shipped you will receive an email with the shipping confirmation and tracking information of your order. To view your order status please login to ‘My Account’ and click 'View Order Status’.

Note: If there are out of stock items or delays regarding your order, you will be contacted by us. We do not ship to P.O. boxes or international addresses

What carrier do you use to ship orders?

All orders are shipped via USPS, UPS or FedEx. For a different method of shipping please contact us with your shipping requests and we will gladly find an alternate shipping method to fit your needs.

Can I expedite my shipping?

Expedited shipping is an option. If this method of shipping is preferred please contact us with this request.

Note: Please be aware that expedited shipping does not reduce the processing time, just the shipping time. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. 

Do you accept returns?

Regular and Sale Merchandise: All sales are final, no refunds, no exchanges or store credit will be given.

Defective Merchandise: If you believe you have received merchandise that is defective, you must contact us (please provide your order number and a description of the damage) using one of the methods listed below within 7 days of receiving the merchandise. We will then determine if you are eligible for a refund, exchange or store credit. Defective items must be unworn and returned in the original packaging. If an item is no longer in stock a store credit will be given.

Email: customerservice@fourseasonsaccessories.com

Phone: 800-886-7564

How can I ship my return back to Four Seasons Accessories?

Using the shipping method of your choice please address all returns to:

Four Seasons Accessories 
Attn: Returns
9950 Par Drive
Nokesville, VA 20181 
 

Note: Shipping costs are not refundable. You are responsible for costs associated with shipping packages back to us. We are NOT responsible for lost or returned packages, and recommend that you add tracking and insurance to your package. Be sure to read our return policy.

What if I can’t find my original invoice?

If you cannot find your original invoice please login to your account and click ‘Completed Orders’ there you will be able to view all orders and print a copy. You can also send a copy of the order confirmation that was sent to your email. This information is very important and without it we will not be able to process your return.

For more information please review our Shipping & Returns Policy

Do you have questions about shipping and returns? Contact us at customerservice@fourseasonsaccessories.com

 

Payment

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What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express for all orders.

Do you accept terms?

Yes, we accept NET 30 on approved accounts. To become an approved account please contact us at 800-886-7564. 

Is Four Seasons Accessories a subscription service?

We are not a subscription service. Creating an account allows you to be first to hear about any promotions and new products. With this we also store address information to help you speed through the check-out process. Please be aware that your card will not be charged without your express permission, and we do not save credit card information on our server.

Is it safe to use my credit card on your site?

Shopping at fourseasonsaccessories.com is safe. We use a 256 bit SSL (Secure Socket Layer) certificate to ensure all transactions are securely processed.

Note: No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Why was my credit card declined?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you need assistance editing this information let us know!

For more information please review our Privacy Policy and Terms of Use

Do you have questions regarding payments? Contact us at customerservice@fourseasonsaccessories.com

 

Promotions

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Can I apply a promotion code to an order I already placed?

No, promotion codes cannot be retroactively applied to orders.

Are any items excluded from promotion codes?

Yes, mostly sale, Special Edition and personalized items are not included in the promotion. For a detailed list please review the exceptions part of your promotion code. This will give you a better idea of what is excluded from that promotion.

How are promotional discounts applied to orders?

All promotion codes are applied at the end of the order. Please read the exceptions listed on your coupon code for further details.

Can I apply two coupon codes to one order?

We only allow one code per order.

Can I apply a coupon code to my store credit?

Yes.  At checkout you will have the option to apply your store credit to your order as part of your payment. 

Do you have questions about your promotional code? Contact us at customerservice@fourseasonsaccessories.com

Jewelry

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Is your jewelry lead-free and nickel-free?

Yes, all jewelry that we sell is lead-free and nickel-free. 

How do I care for my jewelry?

Fashion jewelry won’t last forever but by following these simple guidelines you can extend the life of your favorite pieces. To get the longest wear out of your jewelry please handle it with care. Storing all items carefully, keeping them away from perfume, hair styling products and body lotions. Be aware that some people’s natural body chemistry or place of habitation may oxidize or change the color of the plating. Make sure to not wear your items in the shower, to the gym, to the pool or the beach.

 

Other Information

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Do you have a rep in my area?

Yes! Please see our Markets & Reps page for more information!

Where are the Four Seasons Accessories offices located? 

We are located in Northern Virginia.

Once an item is listed as sold out will it be re-stocked?

If you are interested in a sold out item send us an email listing the item name and SKU. We will do our best to get you the item you want.  

Do you sell retail?

No, we only sell wholesale.

More questions? Contact us at customerservice@fourseasonsaccessories.com